Cancellation, Refund, and Privacy Policies

Hotel Cancellation Policies

Cancellation policies vary from hotel to hotel and by inventory providers. It is imperative that you review the cancellation policy prior to completing a hotel booking.

General policies state that you must cancel your reservation by 4 or 6 PM of arrival date, or 24, 48, or 72 hours prior to your specified arrival date; however, these are general guidelines and the specific policy of the property and room rate will prevail.

If you cancel before the deadline, usually you will not be charged a penalty. Canceling after the stated period will result in a cancellation penalty fee. Hotels are now offering special discounts that do require total prepayment, with no cancellations allowed. Please be aware of this.

Refund Policy

All refunds from cancellations, less penalties, are processed directly to the credit card charged at the time of cancellation. Please note that it may take up to 72 hours for you to see the posted transaction on your credit card account.

Privacy Policy

CCRA protects all credit card and contact data by observing policies and procedures designed to prevent unauthorized access to, and the misuse of, personal data. CCRA applies data security principles, corporate policies and procedures to protect and safeguard the personal data you give us and to restrict access to only those employees that are permitted to access this data during the normal course of work.

CCRA shares booking data including trends, patterns, and insights from time to time, but will never share your name, contact information, or direct booking data. By becoming a member of TripSet, you will automatically receive communications from CCRA that include special hotel rates, promotions, news, education, and offers. You can manage your preferences any time or opt-out altogether using the links at the bottom of every email you receive from us.